How can we help?
Real people, fast replies. Most questions are answered the same day.
Shipping
Ships next business day, guaranteed
Returns and exchanges
14 days, free return shipping
Sizing and fit
Charts, fit tips, shop by size
Orders and account
Track, change or cancel an order
Shipping
When will my order ship?+
The next business day, guaranteed. A carrier picks up from us every business day, so whatever time you order today, your pair leaves tomorrow. You get a tracking email the moment the label is created.
How much is shipping?+
Flat $6.99 anywhere in the US, and free on orders over $60. Since we pack up to 3 pairs in one box, grabbing a second pair often gets you free shipping and a better deal.
How long does delivery take?+
Most US orders arrive 2 to 5 business days after they ship. Every order ships the next business day, guaranteed.
I ordered more than one pair. Do they ship together?+
Yes. We pack up to 3 pairs in one box, so you pay one shipping charge. Orders of 4 or more pairs go out in more than one box.
Do you ship outside the US?+
Not yet. We ship anywhere in the United States, including Alaska, Hawaii and Puerto Rico. Email us if you would like to know when international shipping opens.
How do I track my order?+
Use the link in your shipping email, or open Track your order. Tracking can take up to 24 hours to update after the carrier's first scan.
Returns and exchanges
What is your return policy?+
14 days from delivery on unworn shoes in the original box, and we pay for the return label. Because our prices are already close to cost, refunds carry a 15% restocking fee. Full details on the Returns and Exchanges page.
Can I exchange for a different size?+
Almost every pair we sell is the only one we have, so we cannot hold a size. Order the size you want now so it ships tomorrow, then return the original for a refund.
When will I see my refund?+
Within 3 to 5 business days after your return arrives and passes inspection, minus the 15% restocking fee. Your bank can take a few more days to show it.
My pair arrived damaged or it is the wrong pair+
We are sorry. Email us within 7 days with your order number and photos. Return shipping is on us and you get a full refund, or a replacement if we still have the pair.
Sizing and fit
Why does the site keep asking for my size?+
Because most pairs here are the only one we have in that size. Set your size once (top of the homepage, or the Set my size button) and every page shows only pairs you can actually buy. Change it any time from the header.
Do shoes run true to size?+
Most Nike, Jordan and New Balance run true to size. adidas Ultraboost and Yeezy run about half a size small. Converse and Vans run about half a size large. Between sizes? Go up for sneakers, down for boots.
How do I convert US to UK or EU?+
Every product page has a Size guide link, and the full charts for women, men, kids and toddlers are on the Size guide page.
Can you text me when a pair lands in my size?+
Yes. Open your size page and tap Text me. You get one text when a batch of new pairs lands in your size, never more than a few a month, and you can reply STOP any time.
Orders and account
Can I change or cancel my order?+
Email us the same day you order. Because everything ships the next business day, we usually cannot change an order after that. If it already shipped, use the return process.
Why are your prices so low?+
Because of how we operate. Every pair is 100% authentic. We make very little per pair and earn it back on volume, moving thousands of pairs a week through our live auctions and this store. Pricing low keeps inventory moving, and that is the whole business. It is also why most pairs are the only one we have: when it is gone, it is gone.
How do I create an account?+
Check "Create an account" at checkout, or use the sign up page. Your account shows every order and its tracking.